SHANNON CALDER

Shannon began her journey at Nserv as a Certification & Compliance Clerk and quickly demonstrated her skills and dedication, earning a promotion to the Accounts Department. Over time, her expertise in various accounts roles led to her advancement to Accounting Manager. Shannon is now proudly certified with a Level 3 AAT Advanced Diploma, further strengthening her professional capabilities. Her experience, knowledge, and problem-solving skills are essential to the smooth operation and success of our business.

KELLY HART

Kelly has vast experience within an office environment for over 20 years. She has worked for different business sectors over the years which has developed her knowledge and understanding of not only the office environment but also customer service and product knowledge.

JULIE McQUADE

Julie brings over 30 years of accounting experience with a strong focus on payroll management. Skilled in Sage Accounting & Payroll systems, she ensures accurate processing, tax compliance, and efficient benefits administration. Known for her attention to detail and ability to manage complex payroll tasks, Julie consistently delivers error-free results. Her professionalism, integrity, and proactive approach make her a trusted and valued member of the company.

NICK CHOATE

Nick is an Operations Manager overseeing the Planned & Reactive maintenance for the business where he oversees over 2,000 jobs delivered for a variety of clients each month. Nick has over 15+ years experience within the FM sector having progressed from a qualified Electrician and G3 unvented plumber.

PETE MURRAY

Nserv’s longest serving Electrician, Pete was the only Electrician when the company first established. Pete has progressed his career successfully now heads up Nserv’s electrical department and is the acting NICEIC Supervisor for the company.

SCOTT POWDERLEY

Scott, Senior Key Account Manager at Nserv, brings over 18 years of experience in construction and facilities management and holds a first-class degree in Quantity Surveying. Skilled in cost management, project planning, and contract negotiation, he drives growth and client success. Leading key accounts and the management team, he ensures seamless service delivery. A strong communicator, Scott builds lasting relationships, fosters repeat business, and upholds Nserv’s reputation for strategic account management and operational excellence.

ADAM FRANCIS

Adam has over 14 years experience in the construction industry, previously working as a Senior Contracts Manager working on construction projects throughout London and the South-East delivering projects up to £1.5m. Adam now heads up the Nserv Project Delivery Team.

JOE HUNT

Joe brings over 20 years of construction experience, with expertise spanning hands-on engineering to full project management. He has progressed from site engineer to leading projects worth up to £2 million. Known for his technical skill and results-driven approach, Joe manages projects across commercial, residential, and infrastructure sectors, ensuring safe, timely, and cost-effective delivery. As a key member of Nserv’s Project Department, he oversees delivery, supports teams, and upholds the company’s high standards of quality and service.

ALFIE DALE

Alfie works within the Project Delivery team as a Project Coordinator. Having successfully passed his University Degree with Honours Alfie progressed to site based work to bolster his on-site experience. Alfie now works within the project team where his excellent analytical and man management skills ensure he plays a vital role within the business.

PATRICK BROTHERS

Patrick brings a wealth of experience to the team having worked in FM and for Electrical contractors in his previous roles over the last 12 years. Patrick heads up Nserv’s Reactive and PPM delivery for one of our main Key Clients and is employed by the company as Account Manager.

GRANT NICHOLLS

Grant is a Maintenance Manager and is responsible for managing reactive and planned maintenance tasks on behalf of our clients. Grant has over 15 years’ experience in operations and has developed his skill set previously working in Finance, Operation, Logistics and Customer Service positions.

MATTHEW PATEL

Matt is one of the Planned Maintenance Managers at Nesrv. He has 20 years of experience in operations, service and maintenance. Matt is passionate about supporting our engineers to deliver an excellent service to all our clients.

KEELY VEARES

Keely is an Electrical Planner who coordinates and schedules maintenance across Nserv’s electrical operations. She ensures all works are efficiently organised and delivered on time through close collaboration with engineers, suppliers, and clients. With over 10 years of experience in administration, planning, and coordination across sectors including utilities and food production, Keely brings strong organisational skills, attention to detail, and a proactive approach that ensures reliable, well-planned maintenance support for Nserv’s clients.

DAISY RICHARDSON

Daisy is responsible for planning all emergency, reactive and quoted plumbing and fabric jobs where she schedules over 1000+ jobs per month. Daisy’s superb organisations skills plays a vital part in ensuring our clients remain open and trading. Daisy has over 7 years experience in Facilities Maintenance & Scheduling.

VICKY MANNING

Vicky is an operations planner at Nserv and is responsible for arranging planned maintenance for all of our clients. She has over 20 years experience in residential and commercial planning.

VICKY LANGFORD

Vicky is a Mechanical and Electrical Account Administrator who supports Nserv’s delivery teams by managing key administrative and financial processes. She handles project documentation, compliance paperwork, costings, and invoicing, ensuring accurate records across all projects.

With over 15 years of experience in construction and maintenance, Vicky brings strong organisational skills, attention to detail, and a proactive approach. Working closely with the Electrical and Mechanical Managers, she helps ensure efficient project delivery and upholds Nserv’s commitment to quality and service.

WILLIAM NORTON

With nearly 20 years of experience in the construction industry, William began his career as an apprentice electrician and now conducts site audits to ensure work meets high standards and compliance requirements.

He liaises with clients to confirm satisfaction and holds regular meetings with engineers to review progress, provide updates, and address queries. William also audits engineers’ vans and equipment to ensure they are well-maintained and meet company standards.

DANIEL LAIRD

Daniel is a qualified Gas Engineer with over 25 years of experience in gas and facilities maintenance. Starting as an apprentice, he has built expertise across domestic gas, renewable energy, and commercial catering systems. Known for his technical knowledge, leadership, and commitment to safety and quality, Daniel has managed teams and delivered projects across commercial and industrial sectors.

At Nserv, he leads a team of gas and heating engineers, overseeing all mechanical service delivery, including PPM, reactive works, and installations. He also manages commercial catering gas services for hospitality clients, ensuring safe, efficient, and high-quality delivery across all operations.

ALEX PLAMPTON

Alex is responsible for producing multiple quotations and successfully overseeing the completion of over 100 projects throughout the country during the last year. Alex has over 10 years’ experience in designing and project management around London, Essex, and Suffolk, in both domestic and commercial properties.

SARAH HODGES

Sarah is a Key Account Administrator and is responsible for providing general support to the delivery team including vital updates, all necessary job flow administration and managing the costs for works carried out on site, including labour and materials. Sarah has been a member of the team since August 2020 and has over 30+ years’ experience working in admin, accounts, planning and H&S.

VICKY HARRISON

Vicky is a skilled Key Account Administrator who manages a range of administrative tasks supporting clients and internal teams. Her role includes costing, material ordering, updating client portals, and ensuring all work is completed accurately and on time.

With over 18 years of experience in administration, planning, and accounts, Vicky has a strong understanding of the compliance and construction industry. Her attention to detail, proactive approach, and organisational expertise ensure efficient workflows and exceptional client service.

ZOE JONES

Zoe is a Key Account Administrator responsible for managing administrative tasks for one of Nserv’s main clients. She ensures smooth service delivery by handling compliance processes, costing on-site works, and maintaining accurate records. Zoe also liaises with clients, suppliers, and internal teams to ensure all documentation and financial details are processed efficiently and meet contractual requirements.

With over 10 years of office experience, Zoe brings strong organisational, problem-solving, and communication skills. Her attention to detail and ability to manage multiple tasks make her a valuable support to both clients and internal teams.

STUART BROWNE

Stuart is employed as a reactive planner and plays a vital part in the allocation of reactive and quoted works, managing the diaries of over 10 engineers throughout the South East. Stuart has progressed consistently throughout his career with Nserv, Stuarts sharp eye for detail and commitment for services ensures he is a key part in providing the necessary support for the wider team.

JAMIE BEARD

Jamie is an experienced Construction Planner with over five years of expertise in coordinating and managing construction projects. Specialising in emergency, reactive, and quoted plumbing and fabric jobs, Jamie ensures efficient scheduling and resource allocation to deliver high-quality service. With a strong ability to build and maintain relationships, Jamie works closely with clients, engineers, and suppliers to facilitate smooth project execution. A dedicated team player, Jamie thrives in fast-paced environments, collaborating effectively to meet deadlines and exceed expectations.

SARAH-JAYNE LEE

Sarah-Jayne oversees Nserv’s out-of-hours service, managing urgent client facility issues that require immediate resolution. Her focus is on ensuring clients operate smoothly and maintain their brand reputation and service standards outside regular hours.

With over seven years of construction industry experience, Sarah-Jayne’s background spans recruitment for new build projects and FM account support for major hospitality brands. Alongside her out-of-hours role, she also assists with accounting for a key client and provides administrative support across the business.

KATE FOGARTY

Kate has extensive experience across various business sectors, including 20 years with a London-based insurance company, where she honed her attention to detail and administrative expertise. With a strong background in general administration and office management, she plays a key role in ensuring the smooth operation of our Inbox and supporting the Helpdesk. Her responsibilities include logging all jobs, such as reactive tasks, quote requests, and quote approvals, to maintain efficient workflow and service delivery.

KATIE ROUSE

Katie has extensive experience working in the construction industry, managing accounts payable tasks such as processing invoices, reconciling statements, and ensuring payments are made on time. She is proficient in Sage accounting software, with a strong eye for detail and a commitment to maintaining accurate financial records. Katie is a reliable team player with good communication skills and always aims for efficiency in her work.