Background
A prominent veterinary clinic faced an unexpected crisis that threatened its operations and the safety of its premises.
Incident Overview
On a Friday afternoon at 4 PM, as the weekend approached, the clinic contacted us in a state of distress. A car had crashed into the front of their building, causing significant damage. The situation required immediate attention to ensure the safety of both the staff and the animals under their care.
Response
Upon receiving photographs of the incident, our team quickly assessed the severity of the situation. Recognizing that this would be a complex and time-consuming task, we mobilized six Nserv engineers, who arrived on-site within an hour.
Actions taken
The engineers worked tirelessly throughout the night, employing their expertise to secure the site. Their efforts included:
- Evaluating structural damage and ensuring safety protocols were followed.
- Clearing debris and assessing the extent of damage to the building.
- Co-ordinating the removal of waste using our Luton van, which facilitated efficient transport of materials off-site.
Outcome
By the early hours of the morning, the engineers had successfully made the site safe and secure. Remarkably, the veterinary clinic was able to reopen for business the very next day, minimizing disruption to their operations and ensuring continued care for their patients.
Conclusion
This incident highlights the importance of swift and effective emergency response in mitigating damage and maintaining business continuity. Our team’s dedication and rapid action not only ensured the safety of the veterinary clinic but also allowed them to resume operations with minimal downtime.
OUR PEOPLE
Nserv find, employ and continuously train only the very best engineers and tradespeople from a range of specialisms. Carefully managing and maintaining the mix of skills in their workforce, to guarantee they are able to have the right people, in the right place and the right time.
OUR APPROACH
Nserv work with some of the best-known high street brands in the UK, working to pro-actively enhance the quality of their estates, providing the best possible customer and working environments, through an efficient programme of facilities management.
OUR TECHNOLOGY
Nserv manages its work through the only end-to-end integrated technology platform for facilities management. This gives them 100% accurate data on all work, and 100% real time visibility on the status of all tasks.